pulibet FAQ — Your Questions, Answered

No. pulibet strictly enforces a one-account-per-player policy. Duplicate accounts are detected during KYC verification and will result in all associated accounts being suspended. If you've forgotten your login credentials, use the Forgot Password feature on the login page rather than creating a new account.

After registration, go to Account Settings → Verification. Upload a clear photo of a valid Philippine government-issued ID (e.g., PhilSys, passport, driver's license, SSS, UMID, or voter's ID) along with a selfie holding the ID. Verification is typically completed within 24 hours. KYC is mandatory before any withdrawal can be processed.

On the pulibet login page, click Forgot Password and enter the email address linked to your account. You'll receive a password reset link within a few minutes. Check your spam folder if it doesn't arrive. For security, reset links expire after 30 minutes.

Contact our 24/7 support team via live chat and request a permanent account closure. Before closing, ensure you withdraw any remaining balance. Note that permanent closure is different from self-exclusion — a closed account cannot be reopened. If you're struggling with gambling, we recommend using the self-exclusion tool instead, which preserves your balance and allows for a structured return process.

pulibet accepts the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

All transactions are processed in Philippine Peso (₱). pulibet does not accept credit cards for gambling deposits in compliance with Philippine regulations.

GCash and PayMaya / Maya deposits on pulibet are processed instantly. Your account balance should update within seconds of completing the transaction. If your balance hasn't updated after 5 minutes, take a screenshot of your GCash transaction confirmation and contact our support team via live chat.

Yes. The minimum deposit on pulibet varies by payment method. GCash and PayMaya deposits have a minimum of ₱100. Bank transfers typically have a minimum of ₱500 due to bank processing requirements. There is no maximum deposit limit, though large deposits may trigger additional verification steps as part of our compliance obligations.

Deposits can be declined for several reasons: insufficient GCash or bank balance, daily transfer limits set by your e-wallet or bank, an unverified pulibet account, or a temporary hold placed by your payment provider. Check your GCash or bank app first. If the issue persists, contact pulibet support with your transaction reference number and we'll investigate promptly.

Processing times depend on your chosen withdrawal method:

• GCash / PayMaya: 1–3 business hours after approval
• Bank Transfer: 1–3 business days depending on your bank
• Debit Card: 2–5 business days

All withdrawals require a completed KYC verification. First-time withdrawals may take slightly longer due to additional security checks.

The minimum withdrawal on pulibet is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no fee charged by pulibet for standard withdrawals, though your bank or e-wallet provider may apply their own transaction charges.

Common reasons for withdrawal delays include: incomplete KYC verification, an active bonus with unmet wagering requirements, a pending security review for large amounts, or a mismatch between your account name and your payment account name. Log in to your pulibet account and check the Withdrawal Status page. If your withdrawal has been pending for more than 24 hours, contact our support team with your withdrawal reference number.

For security and anti-money-laundering compliance, pulibet requires that withdrawals be made to the same payment method used for deposits where possible. If you need to withdraw to a different account — for example, if your GCash number has changed — contact our support team to complete an additional verification step before the withdrawal can be processed.

pulibet regularly offers welcome bonuses for new players, reload bonuses for existing members, and game-specific promotions across Slots, Bingo, and Live Casino. Bonus availability and terms change periodically — check the Promotions section of your pulibet account for the latest active offers. All bonuses are subject to wagering requirements before withdrawal.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. The specific wagering requirement for each bonus is stated in its terms and conditions on the pulibet promotions page.

No. Bonus funds on pulibet cannot be withdrawn directly — they must first meet the stated wagering requirements. Your real-money balance and bonus balance are tracked separately in your account. You can always withdraw your real-money balance at any time, but bonus funds and winnings generated from bonus play are locked until wagering requirements are fulfilled.

pulibet offers a diverse game library built for Filipino players:

• HRG Live — High-energy live dealer games with real-time action
• Demon Hunter — An immersive action-themed game experience
• Bingo — Classic and modern bingo variants
• Slots — Hundreds of slot titles with various themes and jackpots
• pulibet Casino — Full casino suite including table games

Yes. All games on pulibet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Live dealer games are streamed in real time from professional studios with trained dealers. Game fairness is a core requirement under Philippine gaming regulations, and pulibet's game providers are subject to regular independent audits.

Absolutely. pulibet is fully optimized for mobile browsers on both Android and iOS devices. You can access the full game library, manage your account, make deposits, and request withdrawals directly from your smartphone — no app download required. Just open your mobile browser, go to pulibet.asia, and log in to your account.

Yes. pulibet uses SSL/TLS encryption for all data transmitted between your device and our servers. Your personal information and financial data are stored securely and are never sold to third parties. For full details on how we handle your data, please read our Privacy Policy.

Go to Account Settings → Security and enable Two-Factor Authentication. You can use an authenticator app or receive OTP codes via SMS to your registered Philippine mobile number. We strongly recommend enabling 2FA to protect your pulibet account from unauthorized access.

Change your password immediately via Account Settings → Security, then contact our 24/7 support team via live chat. We can temporarily freeze your account while we investigate. Never share your pulibet login credentials with anyone — our staff will never ask for your password.

The minimum age to register and play on pulibet is 21 years old. This is a strict legal requirement under Philippine gaming regulations. All accounts are subject to mandatory KYC age verification, and any account found to belong to a person under 21 will be immediately suspended.

All responsible gaming tools are accessible via Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits in Philippine Peso, activate session time limits, enable reality check reminders, take a cool-off period (24 hours to 30 days), or initiate a self-exclusion of 6 months or more. Limits can be lowered instantly; increasing them requires a 24-hour cooling-off period.

If you or someone you know is struggling with problem gambling, please reach out for professional support. pulibet encourages players to seek help early. You can also use the self-exclusion feature in your pulibet account to take an immediate break. For more guidance, visit our Responsible Gaming page. Remember: Gambling is addictive. Know when to stop.

pulibet offers 24/7 live chat support accessible directly from the platform after logging in. For non-urgent matters, you can also reach us by email at [email protected] — please note this is plain text and not a clickable link. Our team typically responds to email inquiries within 4–6 business hours.

To help us resolve your issue as quickly as possible, please have the following ready: your registered pulibet username or email address, a description of the issue, any relevant transaction reference numbers (for deposit or withdrawal queries), and screenshots if applicable. Never share your password with support staff — we will never ask for it.

Yes. Our support team includes Filipino-speaking agents who can assist you in both English and Filipino. When you initiate a live chat, you're welcome to write in whichever language you're most comfortable with — we'll match your preference.